SURREY LANDSCAPE GARDENERS LTD (hereinafter referred to as “we,” “us,” or “the Company”) is committed to protecting the privacy and information security of our clients. This Privacy Policy outlines how we collect, use, store, and safeguard your personal information when you visit our website, submit project inquiries, request quotes for landscaping work, or utilize our online payment services.
We primarily provide landscaping, garden improvement, and outdoor property construction services in the United Kingdom. This policy applies to all clients who visit our website, inquire about our services, or establish a business relationship with us—including both individual and commercial clients—who require property construction services within the UK.
When you use our website or contact the Company, we may collect the following information, as required for our business operations:
Identity Information: Your name and other necessary identifying information.
Contact Details: Email address, telephone number, and other contact information.
Project Details: Property location, construction site address, project type, scope of work, site conditions, and any project descriptions provided by you.
Transaction Information: Order numbers, payment amounts, transaction dates, payment status, and related transaction records.
Communication Data: Inquiries and any attachments sent via contact forms, email, or other communication channels.
Technical Information: IP address, browser type, device information, access logs, and website usage data.
We collect only the information necessary to provide our services, conduct business operations, or fulfill legal obligations.
The personal information we collect may be used for the following purposes:
Processing inquiries regarding landscaping, garden construction, and outdoor property improvements.
Assessing construction requirements and preparing quotes based on the project details you provide.
Confirming the scope of work, construction site address, project schedule, and related service arrangements.
Processing project deposits, construction payments, and agreed-upon staged payments.
Sending quotes, payment confirmations, project progress updates, and service-related notifications to you.
Responding to inquiries, handling complaints, and resolving issues related to our services or transactions.
Maintaining the proper functioning of our website and improving user experience and service quality.
Preventing fraud, unauthorized transactions, and other forms of misuse.
Complying with applicable laws, regulations, tax requirements, and obligations regarding the retention of business records. We will not use clients’ personal information for purposes unrelated to the original intent for which it was collected, unless we have obtained appropriate authorization or are permitted to do so by law.
We process online payments on our website—including deposits for confirmed projects, project payments, and milestone-based payments—through a third-party payment processor, Stripe.
When a client makes a payment, the relevant payment information is handled by Stripe in accordance with its own privacy policies and security standards. We do not store full bank card numbers or card security codes (CVV) on our own servers.
We may retain essential transaction details—such as payment amounts, transaction reference numbers, dates, and transaction status—for purposes including order management, financial reconciliation, processing refunds, and maintaining business records.
Clients are responsible for ensuring that the information provided during the payment process is accurate and for completing transactions within a secure network environment.
We do not sell, rent, or otherwise provide clients’ personal information to third parties for commercial purposes.
In the course of providing our website and related business services, we may share information with the following third parties, to the extent necessary:
Payment Service Providers: Stripe, for the purpose of processing online payments and verifying related transactions.
Website and Technical Service Providers: Entities that assist with website hosting, maintenance, data security, and technical support.
Business Service Providers: Entities that assist, as necessary, with client communications, project management, and related business operations.
Professional Advisors: Including legal, accounting, and financial advisors, to fulfill necessary professional service requirements.
Government and Regulatory Authorities: When required by law, judicial proceedings, or legitimate regulatory mandates.
Any necessary sharing of information shall comply with applicable data protection requirements and be limited, as much as possible, to what is strictly necessary for the completion of the relevant business activities.
We implement reasonable technical and administrative measures to protect clients’ personal information against unauthorized access, disclosure, alteration, loss, or misuse.
The retention period for personal information is determined based on the original purpose of collection, business requirements, and applicable legal obligations. Records related to orders, payments, and financial transactions are generally retained for up to 7 years following the completion of the relevant order, or for a longer or shorter period as required by applicable law. When personal information is no longer required for business or legal purposes, we will take reasonable steps to delete, destroy, or anonymize the relevant data.
Our website may use cookies and similar technologies to ensure the website functions correctly, remember user preferences, analyze site traffic, and improve your browsing experience.
These technologies may collect information such as your browser type, the pages you visit, device details, and data regarding your interactions with the website.
You can manage or restrict cookies through your browser settings; however, disabling certain cookies may affect the functionality of some features on our website.
We prioritize the security of personal information throughout its collection, transmission, and storage, and we implement appropriate measures to protect such data.
As our clients may be based in the United Kingdom or other parts of Europe, certain website technical services, payment processing, or business support activities may involve data processing across different countries or regions.
If personal information needs to be transferred across borders, we will implement appropriate safeguards in accordance with applicable data protection laws, including the use of recognized data transfer mechanisms where required by law.
Under applicable data protection laws—including the UK GDPR, the EU GDPR, and other relevant privacy regulations—you may have the following rights:
Right of Access: To request information about the personal data we hold about you.
Right to Rectification: To request the correction of inaccurate or incomplete personal data.
Right to Erasure: To request the deletion of your personal data, subject to legal requirements.
Right to Restrict Processing: To request that we limit the processing of your personal data in certain circumstances.
Right to Object: To object to the processing of your personal data when it is based on specific legal grounds.
Right to Data Portability: To request to receive your personal data in a commonly used format, where applicable.
Right to Withdraw Consent: To withdraw your consent at any time, in cases where data processing is based on your consent.
If you wish to exercise any of these rights, please contact us via our website. We will process your request within the timeframes stipulated by applicable law.
Our website may contain links to third-party services or external websites, such as pages for payment processing. Once you access these third-party sites, your information will be subject to the privacy policies of those respective third parties.
We have no control over how third-party websites collect or process data; therefore, we recommend that you review their privacy policies before using their services.
10. Privacy of Minors
Our website and services are primarily intended for adults with the legal capacity to enter into contracts, as well as property owners, landlords, and commercial clients. We do not knowingly collect personal information from minors.
If we discover that personal information of a minor has been collected without appropriate authorization, we will take reasonable steps to address such data, to the extent permitted by applicable law.
